According to the shipment method you have chosen, Steve & Co. will entrust two important carriers, TNT Global Express or DHL, with your order.
When the order is sent, you will be receive an e-mail with the shipment number and a link you can use to check the status of your order by means of the web sites www.tnt.com and www.DHL.com
If you need any help, you can contact the TNT or DHL carriers directly by calling the toll-free numbers or you can contact our Customer Care office to ask for any information. We will contact the express carriers directly so that you can have your order as soon as possible.
| Country | Standard Shipping | Express Shipping | Zone |
| Afganistan | €55.00 | 5 Days | TNT | 8 | |
| Albania | €32.00 | 2 Days | TNT | 5 | |
| Algeria | €55.00 | 2 Days | TNT | 8 | |
| Andorra | €32.00 | 1/3 Days | TNT | 5 | |
| Argentina | €42.00 | 3/4 Days | TNT | 7 | |
| Armenia | €32.00 | 3/4 Days | TNT | 5 | |
| Australia | €42.00 | 3/4 Days | TNT | 7 | |
| Austria | €10.00 | 1/5 Days | DHL | €16.00 | 1 Day | TNT | 1 |
| Bahrain | €55.00 | 3 Days | TNT | 8 | |
| Balearic Islands | €16.00 | 2 Days | TNT | 2 | |
| Belarus | €32.00 | 3/4 Days | TNT | 5 | |
| Belgium | €10.00 | 1/5 Days | DHL | €16.00 | 1 Day | TNT | 2 |
| Bolivia | €42.00 | 3/8 Days | TNT | 7 | |
| Bosnia | €32.00 | 3 Days | TNT | 5 | |
| Brazil | €42.00 | 3 Days | TNT | 7 | |
| Brunei | €55.00 | 4/5 Days | TNT | 8 | |
| Bulgaria | €20.00 | 1 Day | TNT | 3 | |
| Canada | €24.00 | 2/3 Days | DHL | ||
| Canary Islands | €16.00 | 2/3 Days | TNT | 2 | |
| Chile | €55.00 | 2/3 Days | TNT | 8 | |
| China | €34.00 | 2/4 Days | TNT | HK | |
| Colombia | €55.00 | 2 Days | TNT | 8 | |
| Croatia | €32.00 | 2/3 Days | TNT | 5 | |
| Cyprus | €20.00 | 2 Days | TNT | 3 | |
| Czech Republic | €10.00 | 3/5 Days | DHL | €20.00 | 1 Day | TNT | 3 |
| Denmark | €10.00 | 1/5 Days | DHL | €16.00 | 1 Day | TNT | 2 |
| Egypt | €41.00 | 2/5 Days | DHL | ||
| Emirates | €42.00 | 2/3 Days | TNT | 7 | |
| Estonia | €20.00 | 1 Day | TNT | 3 | |
| Finland | €10.00 | 4/5 Days | DHL | €16.00 | 1 Day | TNT | 2 |
| France | €10.00 | 4/5 Days | DHL | €16.00 | 1 Day | TNT | 1 |
| Georgia | €32.00 | 2 Days | TNT | 5 | |
| Germany | €10.00 | 3/4 Days | DHL | €16.00 | 1 Day | TNT | 1 |
| Gibraltar | €32.00 | 2/3 Days | TNT | 5 | |
| Great Britain | €10.00 | 3/5 Days | DHL | €16.00 | 1 Day | TNT | 2 |
| Greece | €10.00 | 3/5 Days | DHL | €16.00 | 1 Day | TNT | 2 |
| Guadeloupe | €55.00 | 4/5 Days | TNT | 8 | |
| Holland | €10.00 | 3/5 Days | DHL | €16.00 | 1 Day | TNT | 1 |
| Hong Kong | €34.00 | 2 Days | TNT | HK | |
| Hungary | €10.00 | 3/5 Days | DHL | €20.00 | 1 Days | TNT | 3 |
| Iceland | €32.00 | 1 Day | TNT | 5 | |
| India | €34.00 | 3 Days | TNT | HK | |
| Indonesia | €55.00 | 3 Days | TNT | 8 | |
| Ireland | €10.00 | 3/5 Days | DHL | €16.00 | 1 Day | TNT | 2 |
| Israel | €55.00 | 2 Days | TNT | 8 | |
| Japan | €42.00 | 3 Days | TNT | 7 | |
| Kuwait | €42.00 | 2 Days | TNT | 7 | |
| Latvia | €20.00 | 1 Day | TNT | 3 | |
| Lebanon | €55.00 | 3 Days | TNT | 8 | |
| Libya | €55.00 | 5 Days | TNT | 8 | |
| Liechtenstein | €23.00 | 1 Day | TNT | 4 | |
| Lithuania | €20.00 | 1 Day | TNT | 3 | |
| Luxembourg | €10.00 | 3/5 Days | DHL | €16.00 | 1 Days | TNT | 2 |
| Macau | €55.00 | 4 Days | TNT | 8 | |
| Macedonia | €32.00 | 2 Days | TNT | 5 | |
| Malaysia | €42.00 | 3 Days | TNT | 7 | |
| Malta | €20.00 | 1 Day | TNT | 3 | |
| Mexico | €42.00 | 4 Days | TNT | 7 | |
| Moldova | €32.00 | 3 Days | TNT | 5 | |
| Monaco Princ. | €10.00 | 3/5 Days | DHL | €16.00 | 1 Day | TNT | 1 |
| Mongolia | €55.00 | 9 Days | TNT | 8 | |
| Montenegro | €32.00 | 3 Days | TNT | 5 | |
| Morocco | €55.00 | 2 Days | TNT | 8 | |
| New Zealand | €42.00 | 3 Days | TNT | 7 | |
| Norway | €32.00 | 1 Day | TNT | 5 | |
| Oman | €55.00 | 3 Days | TNT | 8 | |
| Panama | €55.00 | 4 Days | TNT | 8 | |
| Poland | €10.00 | 3/5 Days | DHL | €20.00 | 1 Day | TNT | 3 |
| Portugal | €10.00 | 3/5 Days | DHL | €16.00 | 1 Day | TNT | 2 |
| Qatar | €55.00 | 2 Days | TNT | 8 | |
| Reunion | €55.00 | 3 Days | TNT | 8 | |
| Romania | €20.00 | 1 Day | TNT | 3 | |
| Russia | €32.00 | 2/3 Days | TNT | 5 | |
| South Korea | €42.00 | 2 Days | TNT | 7 | |
| Saudi Arabia | €55.00 | 2 Days | TNT | 8 | |
| Serbia | €32.00 | 2 Days | TNT | 5 | |
| Singapore | €42.00 | 2 Days | TNT | 7 | |
| Slovakia | €10.00 | 3/5 Days | DHL | €20.00 | 1 Day | TNT | 3 |
| Slovenia | €10.00 | 3/5 Days | DHL | €20.00 | 1 Day | TNT | 7 |
| South Africa | €42.00 | 2/3 Days | TNT | 7 | |
| Spain | €10.00 | 3/5 Days | DHL | €16.00 | 1 Day | TNT | 2 |
| Sweden | €10.00 | 3/5 Days | DHL | €16.00 | 2 Days | TNT | 2 |
| Switzerland | €23.00 | 1 Day | TNT | 4 | |
| Taiwan | €42.00 | 3 Days | TNT | 7 | |
| Thailand | €42.00 | 3 Days | TNT | 7 | |
| Tunisia | €55.00 | 3 Days | TNT | 8 | |
| Turkey | €32.00 | 1 Day | TNT | 5 | |
| Ukraine | €32.00 | 2/3 Days | TNT | 5 | |
| United States | €24.00 | 2/3 Days | DHL | ||
| Venezuela | €42.00 | 3 Days | TNT | 7 | |
| Vietnam | €55.00 | 3 Days | TNT | 8 |
TNT EXPRESS SERVICE
The express service provided by TNT Global Express which allows you to receive your order fast, anywhere in the world. The shipment is carried out by air and delivery time varies from 1 to 3 working days depending on the destination.
DHL STANDARD SERVICE
If you choose the service by truck, the shipment will be delivered within 4 working days from the order confirmation date. The Standard service is only available in the countries listed within the information table and is affordable, safe and guaranteed.
DHL EXPRESS SAVER
The DHL air service provides delivery to both the USA and Canada in two to four working days from order confirmation date.
DELIVERY OF THE SHIPMENT
The first delivery attempt will be performed without calling you in advance. If the carrier does not find anyone at the specified address, he will deliver a note with the information necessary for you to contact the carrier’s customer care office and agree upon a second delivery day. To avoid any delay, please make sure that your name is clearly visible on your doorbell or write the name of the person who will receive your shipment in the event you wish to receive your parcel at work. The Customer Care of Steve & Co. will check on the shipment until the delivery and contact you in the event of problems.
Custom Taxes
The customer is responsible for the payment of customs taxes and the amount is calculated according to the law applicable in the country where goods are sent.
Steve & Co. staff does not know the amount of customs taxes that will be communicated to you by the carrier after the goods have reached their destination.
In the event that the taxes are not paid and the shipment is refused or abandoned as a result, the shipment expenses and the customs taxes will be deduced from the total amount of the order and only the difference will be reimbursed.
Exemption of responsibility
Steve & Co. guarantees the execution of the order within 24 hours of its reception. In the event of a delay, not due to Steve & Co. (such as bad weather conditions, unscheduled strikes, lack of service) we can not be held responsible for any inconvenience.
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